Cancellation and Refund Policy
Cancellation and Refund Policy
Cancellation Policy:
- Once you subscribe to any IT-enabled services, it cannot be "cancelled" until the duration of the term has expired as per the agreement.
- Cancellation of service renewals for ongoing HRMS, Document Management, or any IT Enabled services offered by Neural IT must be made at least fifteen business days prior to the end of the current service period.
- Requests received later than seven business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
- Neural IT reserves the right to cancel your account if payments are not made in a timely manner as per the financial terms in the agreement.
Refund Policy:
- No refund will be provided.
For any further queries regarding our cancellation and refund policy, please contact our support team. We are committed to providing transparent and fair terms to our customers. Your satisfaction is important to us, and we aim to ensure that our policies are clear and easy to understand.
Neural IT strives to offer the best IT-enabled services and solutions. Our policies are designed to be straightforward and customer-friendly. If you have any concerns or need assistance, do not hesitate to reach out.